Customer Terms of Service

1. Agreement

These Customer Terms apply when you use a GastroGrowth-powered restaurant website, customer app, or ordering flow. If you use GastroGrowth or another branded restaurant app, these terms apply together with any restaurant-specific notices, menu terms, refund policy, delivery policy, and mandatory consumer rights.

2. Restaurant Orders

• Your contract for food, drinks, delivery, pickup, table service, refunds, and related restaurant services is with the restaurant operator.
• Menus, images, ingredients, allergens, prices, fees, taxes, availability, preparation times, pickup times, delivery areas, promotions, and loyalty rewards are set by the restaurant operator.
• An order is not accepted until the restaurant confirms or processes it through the platform. The restaurant may reject, cancel, edit, or refund orders where items are unavailable, pricing is wrong, delivery is not possible, fraud is suspected, or law requires it.
• Cancellation, refund, chargeback, delivery, and complaint handling are controlled by the restaurant operator and applicable law, except where GastroGrowth expressly states that it is responsible for a specific platform issue.

3. Accounts And Security

You must provide accurate information, keep your credentials secure, and notify the restaurant or GastroGrowth if you suspect unauthorized account use. The platform may require email verification, password reauthentication, captcha, or other anti-abuse controls.

4. Payments

Payment options are configured by the restaurant operator. Card, wallet, cash, invoice, and online payment processing may be handled by third-party payment providers under their own terms. GastroGrowth may receive payment status, references, and reconciliation metadata, but should not store full card numbers.

5. Allergens And Food Safety

Allergen, ingredient, dietary, nutritional, preparation, and cross-contamination information is provided or approved by the restaurant operator. GastroGrowth does not prepare food and does not verify every menu item, ingredient, substitution, or kitchen practice.

If you have a severe allergy, intolerance, medical condition, or dietary restriction, contact the restaurant directly before ordering. Do not rely only on platform labels, search filters, AI-imported menu data, or saved preferences.

6. Loyalty, Promotions, And Marketing

Loyalty points, rewards, coupons, credits, campaigns, and marketing messages are controlled by the relevant restaurant unless explicitly stated otherwise. They have no cash value, may be subject to eligibility rules, and may be changed, suspended, or withdrawn where permitted by law.

7. Platform Availability

GastroGrowth works to keep the platform available and secure, but does not guarantee uninterrupted, error-free, or real-time operation. The platform may be unavailable because of maintenance, network issues, provider outages, restaurant configuration, app store review, device settings, or force majeure events.

8. Acceptable Use

You must not misuse the platform, interfere with security, scrape or reverse engineer the service, submit false orders, abuse promotions, upload unlawful content, harass restaurant staff, or use another person's account or payment method without permission.

9. Disclaimers And Liability

To the maximum extent permitted by law, GastroGrowth is not liable for restaurant operations, food quality, allergens, delivery performance, menu accuracy, pricing decisions, taxes, refunds, chargebacks, restaurant staff actions, third-party payment services, delivery partners, app stores, device operating systems, or any indirect, incidental, special, consequential, punitive, or lost-profit damages.

Nothing in these terms excludes liability that cannot be excluded by law, including mandatory consumer rights.

10. Changes

GastroGrowth may update these terms when the platform, law, app-store requirements, or business model changes. Material changes will be posted on this page or communicated through the platform where required.